Payment Policy

At Luke Your Merch, we strive to offer a smooth and secure payment process for all of our customers purchasing metal wall art. Our payment policy ensures a seamless transaction experience while protecting your personal and payment information. By shopping with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept PayPal as our primary payment method for all orders. PayPal is a trusted and secure payment processor that allows you to make payments safely using your PayPal account, debit card, or credit card.

  • PayPal: You can pay using your PayPal account or by using a credit or debit card via PayPal’s secure gateway. When you select PayPal at checkout, you will be redirected to the PayPal site to complete the transaction.

2. Order Processing

  • Order Cut-off Time: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day. Orders placed after this cut-off time will be processed the next business day.
  • Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain the details of your order, including the items purchased, shipping address, and an estimated delivery date.
  • Handling Time: We aim to ship your order within 1-2 business days (Monday to Friday) of receiving your payment. If there are any issues with processing your payment, we will contact you promptly to resolve the matter.

3. Payment Security

At Luke Your Merch, we take your privacy and security seriously. PayPal uses industry-leading encryption and fraud prevention measures to protect your payment information. We do not store your financial data, and all transactions are processed securely through PayPal’s payment platform.

4. Sales Tax

Depending on your location, sales tax may be applied to your order at the time of checkout. Sales tax is calculated based on the shipping address provided during the checkout process.

5. Payment Authorization

By placing an order with Luke Your Merch, you authorize us to charge the total amount for your order, including the product cost, shipping charges, and applicable taxes. We reserve the right to cancel any order if there is a discrepancy in payment authorization or if we suspect fraudulent activity.

6. Payment Issues

If you encounter any issues with your payment, such as failed transactions or chargebacks, please contact us immediately at support@lukeyourmerch.com. We will work with you to resolve any issues related to your payment as quickly as possible.

7. Refunds

  • Refund Process: Refunds will be processed to the original payment method within 5 business days of us receiving the returned product.
  • Payment Method: Refunds will be issued to the same PayPal account used to make the original purchase.
  • No Restocking Fees: We do not charge restocking fees for returns, ensuring a hassle-free return experience.

For more information on our returns and exchanges process, please visit our Refund & Return Policy page.

8. Customer Support

If you have any questions regarding your payment, order, or account, please do not hesitate to reach out to us:

Our customer service team is available to assist you with any payment-related inquiries.

9. Changes to Payment Policy

Luke Your Merch reserves the right to modify or update this Payment Policy at any time. Any changes to the policy will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website and making purchases, you accept and agree to the most recent version of the Payment Policy.