Return & Refund Policy

At Luke Your Merch, we want you to be completely satisfied with your purchase of our metal wall art. If for any reason you are not happy with your order, we are here to help. Below, you will find our comprehensive Refund & Return Policy to guide you through the process.

Returns

We accept returns for both defective and non-defective products within 30 days of receiving your order. If you are not fully satisfied with your purchase, you may return the item for a refund or exchange, as long as the product is in new condition.

How to Initiate a Return:

  1. Contact us at support@lukeyourmerch.com with your order number and reason for the return.
  2. We will provide you with instructions on how to send your item back to us via mail.

Return Conditions:

  • All items must be in new condition and unused.
  • Return requests must be made within 30 days of receiving your order.
  • Please ensure the item is properly packed to avoid any damage during return shipping.

Exchanges

We are happy to offer exchanges for defective or non-defective products. If you would prefer an exchange for another product or size, please contact us within 30 days of receiving your order.

How to Exchange:

  1. Reach out to our customer service team at support@lukeyourmerch.com.
  2. We will guide you through the exchange process and arrange for the return of the original product.

Refunds

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at checkout. The refund processing time is typically within 5 business days.

Please Note:

  • No restocking fees will be applied to your return.
  • Refunds will be processed once the returned item has been inspected and confirmed to meet our return policy guidelines.
  • If your return is approved, we will notify you by email and process the refund promptly.

Shipping

We offer free shipping on all orders, and we also cover the cost of return shipping for defective items. However, for non-defective returns, you will be responsible for the return shipping fees.

Please Note:

  • Shipping costs are non-refundable for non-defective items.
  • We do not cover return shipping costs for items that are being returned due to personal preference (e.g., incorrect size or color choice).

Order Cancellations

Once an order is placed, we begin processing it immediately. Unfortunately, we cannot cancel orders once they are in the processing stage. Please ensure all details are correct before placing your order.

Contact Us

If you have any questions about your return or refund, or if you need further assistance, feel free to contact us:

We are committed to providing excellent customer service and ensuring that your experience with Luke Your Merch is a positive one.